Complaints

Of course, it's unpleasant if you have a complaint about the services you have experienced. Nevertheless, we kindly ask you to pass your complaint via the email to the customer contact department. This can be by email, regular mail and / or by telephone. Our employees will review the complaint and try to resolve the complaint to everyone's satisfaction.

Our contact:

Kalidashop B.V., Avenue Ceramique 221 A, 6221 KX - Maastricht, The Netherlands

Email: info@kalidashop.com

Tel .: 043 352 34 01
(Monday - Friday 9:00 - 15:00)

Upon receipt of your complaint, you will receive a confirmation from us.

We will answer your complaint within 14 days. If it requires more time, we will notify you.

If we do not manage to handle your complaint to your satisfaction, you can always contact the department of mediation of the Stichting Webshop Keurmerk where Kalida is affiliated. Should the mediation attempt for any reason not lead to a satisfactory solution, then there is the possibility of submitting your dispute to the Disputes Committee (SGC).